When the day of your Registration
Audit has arrived, it is time to showcase your Quality Management System.
The Auditor or Auditors are coming in to see how you have addressed
the requirements of ISO 9001, and how you have designed your QMS.
Preparing for the Audit
Prepare the employees
Before the Audit
you will want to make sure that all employees know that the audit will
be taking place, and the purpose of the audit. This will help them understand
how to respond to the auditors' questions. You want employees to respond
openly and honestly to the auditor. The auditor is looking for
evidence that you are complying with the requirements of ISO 9001, your
employees are the ones that will be providing that evidence. Preparing
them to answer the auditors questions will make the audit go more smoothly.
This is not a test. If the auditor asks a question, they are looking
for information on how something works, not if the employee has all
the answers but how the employee goes about finding answers and information.
Do procedures provide information? If the information is not in a
procedure, where does the employee go next, do they ask a supervisor?
Prepare the facility
Make sure all areas of the facility are clean and neat; there are
potential nonconformances hiding in any given mess.
Make sure documents are available where every they need to be used.
Check bulletin boards, counters, cupboards, drawers for uncontrolled
documents, un calibrated measuring and monitoring instruments and
unidentified parts or supplies.
Prepare for the Auditor
Have a copy of the Quality Manual and Quality System Procedures
available for the auditor.
Designate a place for them to work when they are not out in the
facility. They will need to work on their documentation and reporting.
Assign someone to go with the Auditor to show them where different
areas and departments are. Coach this person to let employees answer
the auditors questions, not answer the questions themselves unless
the question was directed to them.